Every MenoJewelry order receives meticulous artisan inspection before dispatch. Given our handcrafted approach with precious metals and gemstones, order processing typically requires 3-5 business days (extended beyond mass-produced jewelry retailers). During peak seasons, processing may extend to 5-7 business days. Order cancellations are exclusively available within 24 hours of purchase by contacting [email protected]. Beyond this period, your jewelry enters our specialized crafting phase and becomes non-cancellable—though our generous 30-day return window provides ample reconsideration time.
We guarantee the exceptional quality of our fine jewelry collections. Unworn items with original certification cards and security seals may be returned within 30 days of delivery (significantly exceeding standard jewelry industry practices). For international exchanges, we allow 45 days to accommodate customs clearance and specialized shipping requirements for precious items. Initiate returns through www.menojewelry.com and select preferred resolution. Please note: Custom-engraved pieces, personalized jewelry, and items marked "Final Sale" are permanently excluded from returns.
To maintain our luxury jewelry standards, returns must satisfy these conditions: (1) Exhibit zero wear, perfume residue, or skin contact marks (2) Contain all original packaging including MenoJewelry velvet presentation boxes, authenticity certificates, and care kits (3) Feature unbroken security seals and untampered quality tags. Our gemologists perform comprehensive four-stage inspections upon return receipt. Items failing verification will be returned to you via insured shipping at your expense within 14 business days, accompanied by detailed gemological assessment documentation.
Refunds require 10-14 business days after we receive your return—this extended duration accommodates our multi-step quality authentication for precious materials. The refunded amount excludes original specialty shipping charges and any return shipping costs. For credit card/PayPal transactions, additional 3-5 banking days may be necessary before funds reflect in your account. During holiday periods, processing may extend to 15 business days due to heightened security verification protocols.
Customers assume return shipping expenses unless the return stems from our error (incorrect/damaged item shipment). We strongly recommend insured, registered shipping with tracking—MenoJewelry cannot assume responsibility for lost return parcels containing valuable jewelry. For exchanges exceeding $500 in value, we provide complimentary premium courier labels (deducted from your refund if the label remains unused).
Report quality concerns within 10 days of delivery by emailing [email protected] with detailed photographs/videos showcasing the issue. We'll coordinate complimentary secure return shipping and prioritize replacement (subject to gemstone availability) or provide complete reimbursement including original shipping fees. This premium service exception demonstrates our unwavering dedication to jewelry excellence.
Bespoke jewelry commissions, custom gemstone arrangements, and made-to-order pieces constitute final sales. For holiday acquisitions (November 20 - December 31), the return window generously extends to January 31. Engagement ring collections and bridal jewelry suites follow distinct policies—consult your personal jewelry consultant. MenoJewelry reserves the prerogative to decline returns from clients demonstrating excessive return patterns (exceeding 35% of total orders).
For return authorization or policy clarifications, contact our Jewelry Concierge at [email protected] (response within 48 hours). Always include your order number and visual documentation for quality concerns. Visit www.menojewelry.com for live expert assistance during business hours GMT.
