Welcome to www.menojewelry.com ("Site"). By accessing or using this Site, you agree to be bound by these Terms of Use ("Terms"). These terms govern your interaction with our premium jewelry platform, including browsing, purchasing, and engaging with content related to our exquisite jewelry collections. Please read them carefully before making any purchases.
The Site is designed exclusively for personal, non-commercial use by individuals seeking sophisticated jewelry pieces. You expressly agree not to: (1) utilize automated bots or scraping tools to extract product information (which would compromise our carefully curated jewelry collections), (2) engage in commercial resale of items purchased from our boutique (as we maintain strict quality control through direct sales to preserve brand exclusivity), or (3) interfere with site operations through any means (including but not limited to manipulating pricing systems or disrupting checkout processes). Violations may result in immediate account termination and legal action to protect our brand integrity and the unique nature of our jewelry offerings.
All visual and textual content displayed on the Site—including but not limited to product photography, detailed jewelry descriptions, logo designs, and collection lookbooks—constitutes the exclusive intellectual property of www.menojewelry.com or its authorized licensors. This encompasses our distinctive jewelry designs, craftsmanship techniques, proprietary metalwork processes, and unique gemstone arrangements which are protected under international copyright, trademark, and design patent laws. Any unauthorized reproduction, modification, distribution, or commercial exploitation of this content—whether for educational, competitive, or personal purposes—is strictly prohibited without our express written consent, as it would undermine the artistic value and exclusivity of our jewelry creations.
While we make every effort to ensure complete accuracy in product representations—including gemstone color fidelity (noting that monitor calibrations may vary), precise metal purity disclosures, detailed measurements of jewelry pieces, and accurate representation of stone clarity and carat weights—occasional discrepancies may occur in our handcrafted collections. We reserve the unilateral right to correct any discovered inaccuracies (such as misrepresented gemstone characteristics, metal composition details, or pricing errors) without prior notice, and may consequently cancel affected orders at our discretion. In such cases, customers will receive prompt notification and full refunds processed within 5-7 business days to ensure complete customer satisfaction with our luxury jewelry offerings.
To maintain equitable access to our limited-edition jewelry pieces and ensure availability for our dedicated clientele, we may implement purchase restrictions on select styles (particularly during new collection launches or exclusive limited releases). We expressly prohibit commercial-scale orders and reserve the right to cancel any transactions exhibiting characteristics of resale activity (including but not limited to bulk purchases of identical jewelry items, shipping to known reseller addresses, or suspicious payment patterns). Our boutique exists to serve individual customers who appreciate the artistry, craftsmanship, and emotional value behind each meticulously created jewelry piece in our collections.
All jewelry orders undergo meticulous quality inspections and professional packaging before dispatch to ensure each piece arrives in perfect condition. Order processing typically requires 3-5 business days (excluding weekends and holidays) to verify gemstone settings, metal finishes, and overall craftsmanship meet our exacting standards. During peak seasons such as holidays or special collection launches, processing times may extend to 5-7 business days. International shipments may require 14-28 business days for delivery, subject to customs clearance procedures and international shipping regulations beyond our control. Customers will receive detailed shipment tracking information via email once their jewelry order enters the fulfillment pipeline and begins its journey to its new owner.
We offer a 21-day return window from the delivery date for unworn jewelry items in their original condition with all tags, certificates, and packaging intact. Return shipping costs are the customer's responsibility unless the return results from our error in order fulfillment or product description. Refunds will be processed within 14 business days of receiving the returned merchandise at our facility and verifying its condition meets our return standards. Custom-made jewelry, personalized items, and pieces marked as final sale are ineligible for returns due to their unique nature. For hygienic reasons, earrings for pierced ears may only be returned if the original protective backing remains unopened and the hygiene seal is intact. Exchange requests are subject to current inventory availability and may require additional processing time for quality verification of the new piece.
The Site may feature curated links to editorial content from luxury lifestyle publications, influencer collaborations showcasing our jewelry in styled contexts, or complementary luxury accessory providers that align with our brand aesthetic. These third-party resources operate independently from www.menojewelry.com, and we expressly disclaim responsibility for their content accuracy, privacy practices, security protocols, or transactional reliability. We encourage users to thoroughly review all third-party terms and conditions before engaging with external platforms to ensure their personal information and shopping experience remain protected according to their individual standards and expectations.
The Site and all its content are provided on an "as available" basis without representations or warranties of any kind, whether express or implied. We do not guarantee: (1) uninterrupted site accessibility (particularly during high-traffic collection launches or promotional events), (2) perpetual inventory availability of specific jewelry styles (as many are limited-edition productions with constrained material availability), or (3) absolute immunity from technological disruptions that may temporarily affect browsing or purchasing capabilities. Customers assume all risks associated with electronic commerce transactions while understanding that we implement industry-standard security measures to protect their shopping experience and personal information.
To the maximum extent permitted under applicable law, www.menojewelry.com shall not be liable for: (1) carrier-related delivery delays (including but not limited to weather disruptions, customs holdups, international shipping complications, or logistical errors), (2) inventory unavailability following order placement due to the handmade nature of our jewelry collections, (3) consequential damages arising from Site usage (such as opportunity costs from temporary service interruptions during system maintenance), or (4) third-party actions involving our products (including unauthorized reseller claims or influencer misrepresentations). This comprehensive limitation applies regardless of whether we were advised about potential damages, allowing us to focus resources on delivering exceptional jewelry craftsmanship and customer service rather than litigating peripheral claims.
We reserve the right to modify these Terms periodically to reflect operational evolutions (such as new payment processor integrations, enhanced security measures for jewelry transactions, or sustainability initiatives in our packaging and sourcing), legal compliance requirements, or enhanced customer service protocols. Material changes will be conspicuously posted on the Site with a minimum 30-day advance notice before taking effect. Continued use of the Site following such modifications constitutes irrevocable acceptance of the revised terms—essential for maintaining our commitment to transparent business practices in the luxury jewelry e-commerce sector and ensuring our customers always understand their rights and responsibilities when engaging with our brand.
For questions regarding these Terms or any other inquiries about our jewelry collections, please contact our Customer Experience team at [email protected]. We typically respond to substantive inquiries within 48 hours, with extended response times during seasonal sales, new collection launches, or holiday periods when inquiry volume increases significantly. Our dedicated team is committed to providing detailed assistance regarding our jewelry pieces, order status, or any concerns you may have about your shopping experience with us.
