At www.menojewelry.com, we are dedicated to delivering our exquisite jewelry collections with the utmost care and precision. Our shipping procedures are thoughtfully designed to ensure your delicate pieces arrive in pristine condition while maintaining complete transparency throughout the delivery process.
Each jewelry order undergoes meticulous quality inspection and secure packaging within 3–5 business days following payment confirmation. During peak seasons and special promotional events, processing may extend to 5-7 business days to maintain our exceptional quality standards. You will receive comprehensive email notifications at every stage of processing, including immediate alerts should any unexpected delays occur beyond our standard timeframe.
Delivery commences once your carefully packaged jewelry departs our secure facility. Domestic shipments within the United States typically require 7–14 business days via our standard delivery service. International destinations including Canada, United Kingdom, European Union nations, Australia, Japan, and select Middle Eastern countries require 14–21 business days, accounting for customs inspections and our commitment to secure transit for precious jewelry items. These extended timeframes reflect our partnership with specialized carriers who handle luxury jewelry with the required security and care protocols.
Available shipping destinations are dynamically displayed during checkout based on our current international logistics partnerships and customs regulations. We continuously update our shipping network to provide the safest and most reliable delivery options for your valuable jewelry purchases.
We are delighted to offer completely free standard shipping on all orders — absolutely no minimum purchase required.
Domestic Orders: 7–14 business days
International Orders: 14–21 business days
All orders are shipped via standard shipping service, entirely free of charge — no hidden fees, no conditions, no minimum thresholds.
Orders are typically processed within 3–5 business days before dispatch, with extended processing of 5-7 business days during peak seasons.
Delivery timeframes are estimates and may vary depending on destination, local customs processing, carrier schedules, and external factors beyond our control.
A detailed shipping confirmation email containing tracking information will be sent immediately once your order ships from our facility.
We remain committed to providing transparent, worry-free shipping — every single order ships completely free, without exception.
All international shipments include prepaid VAT/GST for European Union, United Kingdom, and Australia orders exceeding $300 in value. For other international destinations, customers are responsible for any applicable import duties, taxes, or customs fees. Unclaimed parcels will incur a $5 restocking fee plus a $10 return shipping charge. We strongly recommend consulting your local customs authority before ordering high-value jewelry items to understand potential additional costs.
We require adult signatures for all jewelry deliveries to ensure security and proper receipt. Three delivery attempts will be made before items are returned to our secure facility. Reshipment fees apply ($15 for domestic and $40 for international orders). For security reasons and to prevent potential theft, we cannot deliver to parcel lockers, PO boxes, or freight forwarding addresses.
Real-time tracking links are automatically emailed upon dispatch, featuring enhanced security monitoring for valuable jewelry shipments. Our dedicated customer service team at [email protected] provides personalized tracking updates upon request, including specialized customs clearance assistance for international clients and resolution of any delivery concerns.
Custom-made and personalized jewelry pieces require 21–28 business days for meticulous craftsmanship and production before shipping. Annual holiday closures (December 24 through January 2) temporarily pause all shipment processing and dispatch. Severe weather-related delays automatically activate protective storage protocols at our secure partner facilities until safe transit conditions resume, ensuring your jewelry remains protected throughout its journey.
