Our curated jewelry collections feature limited quantities to maintain exclusivity and craftsmanship integrity. Should an item become unavailable after your purchase, we will notify you within 3 business days with these options: (1) priority access to our upcoming collection with similar aesthetic, (2) full refund processed immediately, or (3) store credit with 15% bonus value for your next purchase. This approach reflects our commitment to quality over mass production while ensuring customer satisfaction with our fine jewelry pieces.
All prices are displayed in USD and final at checkout. We maintain transparent pricing for our premium materials including genuine gemstones and precious metals. In rare cases of pricing discrepancies (e.g., $500 necklace listed as $50), we reserve the right to cancel orders and will notify you within 72 hours. For canceled orders, we offer a 20% discount code as compensation for the inconvenience, upholding our brand's integrity and commitment to fair pricing for our quality craftsmanship.
Each jewelry order undergoes meticulous quality inspection and secure luxury packaging. Standard processing takes 3-5 business days, while during peak seasons processing may extend to 5-7 business days. You will receive detailed tracking information via email once your package ships. For custom-made jewelry pieces requiring additional craftsmanship time, estimated delivery windows will be clearly displayed during checkout to respect your expectations and ensure the highest quality standards.
We utilize premium shipping partners with insurance coverage to ensure your valuable jewelry arrives in perfect condition. Domestic shipments typically require 10-18 business days after processing completion, while international deliveries may take 18-28 business days. All international packages include prepaid customs documentation with accurate product valuations and proper jewelry classification to prevent delays - essential for our global clientele seeking timeless, investment-worthy pieces.
We accept returns within 30 days of delivery for store credit or exchange. Items must be unworn, in original condition with all tags and certificates intact. Return processing may take 12 business days after we receive your package. For quality assurance, all returned jewelry undergoes thorough inspection by our quality control team before approval. Final sale items (clearly marked during purchase) and personalized/custom pieces are excluded to maintain the exclusivity and integrity of our collections.
All visual content including product photography, design sketches, jewelry designs, and brand aesthetics are protected intellectual property. Unauthorized commercial use (such as replicating our unique designs, using images for third-party sales, or reproducing our distinctive jewelry styles) is strictly prohibited. We actively monitor and enforce these rights through legal channels to preserve our brand's distinctive design philosophy and protect our original jewelry creations from imitation.
Our jewelry specialists are available via email at [email protected] for any inquiries regarding product care, sizing, or styling advice. Response time is typically within 3 business days (may extend to 5 days during high-volume periods). For urgent matters regarding existing orders or jewelry emergencies, please include your order number in the subject line. We value detailed communication that matches our brand's considered approach to jewelry design and customer care excellence.
